PlayLive is committed to providing a safe, fair, and responsible gaming environment in accordance with the standards and expectations set by the Victorian Gambling and Casino Control Commission (VGCCC) and the Gambling Regulation Act 2003 (Vic).

We recognise that gambling can cause harm for some individuals and are committed to proactive harm minimisation practices. PlayLive staff are trained to identify indicators of problem gambling behaviour, including signs of distress, excessive gambling activity, intoxication, aggressive conduct, or behaviour suggesting a loss of control. Where appropriate, PlayLive reserves the right to refuse service, suspend participation, remove patrons from gaming activities, or recommend self-exclusion and support services.

In line with VGCCC Responsible Gambling Codes of Conduct requirements, PlayLive maintains responsible gaming procedures designed to:
• promote gambling as a form of entertainment, not a source of income;
• prevent underage gambling;
• identify and respond to signs of gambling harm;
• provide access to responsible gambling information and support services;
• facilitate voluntary self-exclusion requests; and
• intervene where patron behaviour presents a risk to themselves, other patrons, staff, or the integrity of the gaming environment.

PlayLive staff may approach patrons displaying concerning gambling behaviour and may take reasonable steps to limit or discontinue gaming activity where necessary. Intoxicated persons or patrons exhibiting harmful gambling behaviour may be refused further participation in accordance with Victorian regulatory obligations.

If you or someone you know may be experiencing gambling-related harm, confidential support is available through Gambling Help Online at 1800 858 858 or via GamblingHelpOnline.org.au.

By participating in PlayLive events and services, patrons acknowledge and agree to comply with all responsible gaming policies, venue directions, and applicable Victorian gambling laws.